DISPATCH TIMES
All orders placed and paid for in full by MIDDAY will be dispatched SAME BUSINESS DAY whenever humanly possible. Your dispatch date will be confirmed to you by email - usually once the parcel is on its way to you - make sure you give us your correct email address! Orders placed and paid for in full after midday will be sent out the following business day. Business days are Monday through to Friday so an order placed after midday on Friday will be sent out the following Monday as per the timetable below:
Order placed between Friday noon and Monday noon - parcel dispatched Monday afternoon
Order placed between Monday noon and Tuesday noon - parcel dispatched Tuesday afternoon
Order placed between Tuesday noon and Wednesday noon - parcel dispatched Wednesday afternoon
Order placed between Wednesday noon and Thursday noon - parcel dispatched Thursday afternoon
Order placed between Thursday noon and Friday noon - parcel dispatched Friday afternoon
SHIPPING CHARGES (there is a FREE SHIPPING option for ALL orders regardless of their value)
total order value exceeds £85.00
- dispatched via Royal Mail Next Business Day Special Delivery - FREE
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total value is between £70.00 and £84.99
- dispatched via Royal Mail Recorded Delivery First Class Post - FREE
- upgrade to Royal Mail Next Business Day Special Delivery - £3.75
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total value is between £40.00 and £69.99
- dispatched via Royal Mail Recorded Delivery First Class Post - FREE
- upgrade to Royal Mail Next Business Day Special Delivery - £4.75
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total value is between £8.00 and £39.99
- dispatched via Royal Mail First Class Post - FREE
- upgrade to Royal Mail Recorded Delivery First Class Post - £1.00
- upgrade to Royal Mail Next Business Day Special Delivery - £5.75
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total value is between £0.01 and £7.99
- dispatched via Royal Mail Second Class Post - FREE
- upgrade to Royal Mail First Class Post - £0.60
- upgrade to Royal Mail Recorded Delivery First Class Post - £1.50
- upgrade to Royal Mail Next Business Day Special Delivery - £7.00
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Although there is no minimum order. the shipping of very small orders will be subject to reasonable behaviour - customers who only ever place very small orders, or who place several very small orders each a few days apart, may find that their orders are held pending further purchases or simply refunded. We ask you to help us to continue to provide free shipping for everyone by pre-planning your requirements. Upgrading your shipping choice to First Class by paying 60p will normally circumvent the reasonable behaviour criteria.
We reserve the right to refuse any order without giving a reason for so-doing. Such orders will be refunded in full.
DELIVERY TIMES
SPECIAL DELIVERY - parcels are delivered before 1pm the day after the order was dispatched (please see dispatch times above). We recommend Special Delivery for all time sensitive parcels. A signature is required for delivery but if you are not there a card will be left and you can collect the parcel from your local sorting office.
STANDARD FIRST CLASS MAIL / RECORDED DELIVERY - we have no control over the delivery of these parcels - delivery is subject to the Royal Mail's delivery terms, responsibility for delivery lies with the Royal Mail. In theory first class mail should arrive the day after dispatch - in practice this does not always happen - most parcels are delivered next day and all parcels normally arrive well within a week. Please allow at least one week from the day after dispatch before contacting us about non-delivery of standard first class and recorded first class mail parcels. We deal with claims of non-delivery sensibly and swiftly.
Parcels that are sent by Recorded Delivery require a signature for delivery. Recorded delivery is neither a faster nor a guaranteed service.
If your parcel is Time Sensitive you should always elect to pay for Special Delivery - the service does incur a fee, but what of the cost of loosing a sale because the Royal Mail has failed to deliver your parcel by the date you needed it?
STANDARD SECOND CLASS MAIL - we only use second class mail for very small orders - is those parcels that value under £7.99 - and we strongly recommend that you spend the 50p we charge to send these parcels out by first class mail. Delivery is subject to the Royal Mail's delivery terms, responsibility for delivery lies with the Royal Mail. Please allow at least 10 working days from the day after dispatch before contacting us about non-delivery of standard second class mail parcels.
SATURDAY SPECIAL DELIVERY - service withdrawn indefinitely.
The Silver Corporation Limited is registered in England and Wales.
Registered Number 05963181 Registered office: 483 Green Lanes, London, N13 4BS VAT Number: 867 8624 65